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Frequently Asked Questions
Q: What types of payment do you accept?
A: We accept Meal Equivalency, Eagle Dollars,Visa, Mastercard, and Discover. You can determine which method you wish to use during the checkout process.
Q: Do you have a minimum order amount?
A: Yes, our minimum order amount is $30. You will not be able to checkout until your shopping cart amount is above $30.
Q: How much time do I have to place my order before my requested delivery day?
A: Your order needs to be in 1 day before your delivery or pick up by 10 a.m. Items will not be picked until the morning of your delivery, but for scheduling needs we need to know where we're going 1 day in advance. If your delivery day is Monday, you must order by 10 a.m. on Sunday. If your delivery day is Friday, you must order by 10 a.m. on Thursday. And so on.
Q: Can I change my order after it has been placed?
A: If you wish to change an order, please call us with the items you would like to change. We will accept any order changes 1 day before your delivery by 10 a.m. A change to an order will result in an additional charge to your card, but no extra fees.
Q: How do I cancel an order?
A: Canceling an order can be completed by contacting us at 419-289-5249 and stating your name, order number, and request for cancellation. Orders can only be cancelled 1 day before your delivery by 10 a.m. If an order is cancelled less than the required time beforehand, a $15 fee applies.
Q: What do you do if an item is out of stock?
A: We attempt to get every single item on your list. At times, the items you choose may be out of inventory. If this is the case, we will purchase an equivalent item.
Q: There is a problem with my groceries, what should I do?
A: We handle all customer complaints seriously. Please contact us immediately if you have any concerns about your groceries. Please understand you must contact us within 24 hours after your delivery if you have a concern about the freshness of our groceries. We require you to contact us within 48 hours if you feel an item is missing. Be assured we double-check all orders when they are picked up and before they are delivered. But our business rests entirely on delivering the highest quality of groceries so we always want to know if you are unhappy with your order.